Ordering & Payment
We accept VISA and Mastercard as well as a direct bank transfer.
If you are located outside EU and wish to purchase our products: Please contact: info@okdesign.dk
Once your order has been received, you will receive an email with your receipt and order confirmation. Please note that your offer to purchase these items is not legally accepted until we send you an order confirmation by email. As soon as your order is dispatched from OK Design you will receive an invoice by email. We recommend that you print and keep all correspondence from us relating to your order.
Pricing & Availability
All prices on the website include Danish VAT and are stated in Euro. Occasionally, a product may be sold out at the time of purchase. Payment will not be deducted from your account until the time of dispatch or pick up.
We reserve the right to adjust the prices of freight for islands and remote delivery locations.
Delivery of your parcel
IMPORTANT NOTICE UPON RECEIPT OF GOODS:
In case of apparent loss/damages always refuse to receive the goods or write: “received with reservation” on the Delivery Note. In failure to do so, compensation cannot be guaranteed for the damages made by the shipping company.
From the point of which you place an order with OK Design Aps, your parcel is packed and dispatched within 2-14 working days. The approximate delivery time will be stated in your order confirmation. Parcels will be delivered directly to your address in proper packaging. If the parcel is visibly damaged upon arrival, the customer must refuse to accept the parcel or sign the delivery form with reservations.
Return of purchased goods
If the received goods do not meet your expectations, you can return the goods within 14 days. Please contact us and explain the reason for returning your goods before shipping the goods. You will receive a refund within 10 days from the day we receive the returned goods.
Returned goods must be returned in their original condition and packaging. The shipping costs for the return of the goods will be paid by the purchaser.
Right of complaint
According to the Danish Sale of Goods Act you have a right of the complaint within a 24 month period from the day you receive your goods.
If your purchase has a defect and the defect existed at the time of the delivery you may be eligible for a repair, replacement, refund or price deduction. You must make your claim within 7 days after receiving the delivery. If your claim is justified, we will also refund your documented shipping costs when you return the goods. If you wish to make a claim please contact us on:
info@okdesign.dk / +45 28824882
Responsabilities
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- OK Design Aps assumes no responsibility beyond that resulting from the above points.
- OK Design Aps is not liable for incidental or consequential damages.
- You are protected by law. OK Design Aps includes all agreements in accordance with Danish law. All orders placed on www.okdesign.biz are governed by the Danish Sale of Goods act.
- As a customer, you are protected by the Danish Sale of Goods act.
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Disclaimer & Reservations
OK Design retains the right to change prices and product descriptions at any time and cannot be held responsible for late or incomplete delivery due to force majeure events.